Terms of use for Steerly

1.About the User Agreement

By registering an account in our mobile application or in other digital channels provided by Steerly and indicating that you accept the Terms, you enter into a binding agreement with Steerly (the “User Agreement”).

The User Agreement gives you access to the free part of the Service. The part of the Service that requires payment (the “Subscription”) is specifically governed by clause 7 and takes effect only when you order the Subscription in the app.

Information about cancelling a Subscription is set out in clause 9, and information about terminating the User Agreement is set out in clause 10.

2.Requirements for entering into the User Agreement

To enter into the User Agreement, you must be at least 16 years old. If you are under 18, your guardian must also have approved your entering into the User Agreement, and by entering into it you certify that such approval has been given.

To order a Subscription under clause 7, you must be at least 18 years old and have legal capacity, or your guardian must have consented to the order. By ordering the Subscription, you certify that this requirement is met.

The Service does not replace the requirements applicable to private supervised driving practice under the Swedish Driving Licence Act and associated legislation. You are responsible for ensuring that driving practice planned or reviewed in the Service takes place only when these requirements are met, including that the Supervisor is approved by the Swedish Transport Agency and the Learner has a valid learner’s permit.

You may use the Service only as a consumer and for private supervised driving practice. Use for commercial purposes, educational activities or any other professional context is not permitted.

Steerly reserves the right to refuse or end access to the Service if these requirements are not met.

3.About the Service

The Service is intended to support private supervised driving practice. It includes features for planning driving lessons, suggested practice routes, theory sections and digital guidance for both Supervisor and Learner. The Service consists of both free features and features available only through a paid Subscription under clause 7.

An internet connection and a compatible device are required to use the Service.

More information about the Service is available on the Website.

4.Support and availability

We aim for high availability, but planned maintenance and temporary interruptions may occur. Where possible, we provide information about such interruptions through the app or on the Website. Support is provided at info@steerly.se, and we aim to respond to enquiries within two working days.

5.User account

To use the Service, you must register a personal Steerly account (the “Account”) and provide accurate and current information. You are responsible for keeping this information up to date.

The Account gives you access to the free features of the Service. Access to the paid features of the Service requires you to take out a Subscription under clause 7.

The Account is personal and may neither be transferred nor shared.

You are responsible for keeping the login details for your Account confidential and for all activity through your Account. Contact us immediately if you suspect unauthorised use.

Please note that uninstalling the app does not close the Account. Information about cancelling a Subscription is set out in clause 9, and information about terminating the User Agreement is set out in clause 10.

6.Use of the Service

The Service is intended to support the planning and review of private supervised driving practice and must not be used in ways that are inconsistent with its intended purpose or contrary to applicable traffic rules.

Practice routes are planned in the Service and displayed through Steerly’s own navigation solution, which is based on third-party map data. The Service does not replace the Supervisor’s responsibility for the choice of road, traffic situations or compliance with traffic rules.

The Service must not be used in a way that:

1. breaks the law or infringes the rights of others,
2. involves sending, storing or distributing illegal, offensive or privacy-infringing content,
3. seeks to gain unauthorised access or circumvent security features,
4. is for commercial purposes or business activities,
5. disrupts or otherwise harms the Service or other Users’ use of it,
6. involves Users copying, modifying, decompiling or attempting to reconstruct source code, except to the extent permitted by mandatory law.

Steerly reserves the right to temporarily suspend or restrict access to the Service in the event of a suspected breach of contract, misuse or security risk, to the extent permitted by law. If we suspend or restrict access, we will inform you of the suspension and the reasons for it as soon as possible. Access will be restored when the reasons for the suspension no longer exist, unless otherwise provided by law or these Terms.

7.Subscriptions, prices and payment

The features in the Service that require payment (the “Subscription”, also referred to as Steerly Pro) become available to you when you take out the Subscription. The free features in the Service remain available even without a Subscription.

New subscribers may be offered a 14-day free trial. Eligibility for a trial is determined by the applicable app store (App Store or Google Play) at the time of purchase. If you do not cancel the Subscription at least 24 hours before the trial ends, it automatically converts into a paid Subscription for the chosen period.

When you order a Subscription, you choose a subscription period (1, 3, 6 or 12 months) from the options available in the app. The Subscription renews automatically for a new subscription period of the same duration unless cancelled at least 24 hours before the current subscription period expires. Cancellation takes place in accordance with clause 9.

The price for the Subscription is determined in the respective app store and shown in the app before you complete the purchase. If the price changes before renewal of your Subscription, you will be notified in accordance with the app store’s terms well in advance of the change taking effect. You will then have the opportunity to cancel the Subscription before the new pricing takes effect. If you do not cancel the Subscription, the new price will be charged upon the next renewal.

The Subscription is taken out as an in-app purchase and payment is made in advance. On iOS devices, payment is processed by Apple and charged to the Apple Account linked to your Apple ID. On Android devices, payment is processed by Google and charged to your Google Play account. Steerly handles no payment card details and no payment method is stored in the app. Payment terms, accepted payment methods and any fees are governed by the terms of your Apple Account and Google Play account respectively.

If a payment fails upon renewal of a Subscription, this is handled by the App Store or Google Play in accordance with the store’s procedures for failed charges. Until payment has been completed, your access to the paid features of the Service is suspended. Your data and history remain in the Service, but cannot be accessed until payment has been completed or a new Subscription is taken out. If payment cannot be completed, the Subscription does not renew, and once the period you have already paid for has expired, your access to the paid features of the Service ceases. The paid features then remain disabled until you take out a new Subscription. Your data and history are not deleted when the Subscription ends, but are stored in the Service and become accessible again if you take out a new Subscription. Your data is deleted only if you delete your Account in the app yourself, or otherwise in accordance with our information on the processing of personal data. Your access to the free features is not affected by non-payment of subscription fees.

8.Right of withdrawal

You have a statutory 14-day right of withdrawal from the day you take out a Subscription. Because the Subscription is purchased in-app via the App Store or Google Play, withdrawal rights, cancellations and refunds are handled directly by the respective app store in accordance with their terms and procedures.

For purchases made on an iOS device, you exercise your right of withdrawal and request a refund from Apple via Apple’s problem reporting website (reportaproblem.apple.com). Steerly does not have the technical or administrative capability to issue refunds for purchases made through the App Store.

For purchases made on an Android device, refunds are requested via Google Play in accordance with Google’s refund policy. Steerly does not have the technical or administrative capability to issue refunds for purchases made through Google Play.

You may use the Swedish Consumer Agency’s standard form for exercising the right of withdrawal (which you can find here), but refund requests for purchases in the App Store or Google Play must be submitted directly to the respective store. If you have questions or need guidance, you are always welcome to contact us via info@steerly.se. The right of withdrawal does not affect your rights under mandatory consumer legislation.

9.Cancellation of a Subscription

You can cancel your Subscription at any time during the current subscription period via the subscription settings on your device in the App Store or Google Play. Cancellation must take place at least 24 hours before the current subscription period or trial period expires to prevent automatic renewal and billing. If cancelled in time, the Subscription will not renew, and you retain access to the paid features through the end of the current subscription period you have paid for.

Cancellation of the Subscription does not affect your access to the free features of the Service and does not terminate the User Agreement. Cancellation also does not affect your rights under mandatory consumer legislation.

10.Termination of the User Agreement

You can terminate the User Agreement and close your Account at any time through the features in the app under Profile → Account details → Delete account or by contacting us via info@steerly.se. When the User Agreement terminates, your Account is closed immediately and all access to both free and paid features ceases.

Closing or deleting your Steerly account does not automatically cancel an active subscription that you took out via the App Store or Google Play. You must cancel your Subscription yourself in your App Store or Google Play account settings to prevent future charges. Fees already paid for subscriptions are not refunded by Steerly upon account closure, unless otherwise provided by mandatory consumer legislation or your right of withdrawal under clause 8.

Steerly may terminate the User Agreement with immediate effect if you commit a material breach of contract, for example if the Service is used contrary to clause 6 or in a way that involves a security risk, intrusion or other unauthorised interference with the Service.

If Steerly needs to discontinue the Service permanently or terminate the User Agreement for technical, legal or other objective reasons that are not due to your breach of contract, we will inform you at least 30 days in advance. You then have the right to terminate the User Agreement immediately at no cost, and we will refund the part of the subscription fee relating to the remaining part of the current subscription period.

Termination does not affect your rights under mandatory consumer legislation.

11.Changes to the Service

Steerly may change, add or remove features in the Service and provides necessary updates, including security updates, to the extent required by mandatory consumer legislation. Such updates and changes do not result in additional costs for you. If a change affects the Service in a way that is not insignificant for your use, we will inform you in advance and no later than 30 days before the change takes effect. You then have the right to terminate the User Agreement with immediate effect before the change takes effect.

Changes required by legal requirements, decisions by public authorities or security reasons may be made at shorter notice, but we will inform you before the change takes effect.

12.Changes to the Terms

Steerly may change these Terms. Changes will be notified in advance and no later than 30 days before they take effect, unless a shorter period is required by legal requirements, decisions by public authorities or security reasons.

If you do not accept the changes, you have the right to terminate the User Agreement with immediate effect before the changes take effect. If you continue to use the Service after the changes take effect, this means that you accept them.

13.Personal data and privacy

Steerly is the controller of the personal data about Users processed in the Service. Personal data is processed in accordance with the GDPR and other applicable data protection legislation. More information about how Steerly processes personal data is available in our information on the processing of personal data, which you can find in the app and on the Website.

14.Intellectual property rights

All intellectual property included in or provided through the Service, including software, design, text, educational material and trade marks, belongs to Steerly or our licensors.

As a User, you are granted a limited, non-exclusive and non-transferable right to use the Service for private supervised driving practice in accordance with these Terms.

15.Liability and limitations

Steerly is liable for defects in the Service in accordance with mandatory consumer legislation, which may, among other things, entitle you to rectification, a price reduction, rescission or damages.

The Service is intended to support the planning and review of private supervised driving practice. All driving takes place under the Supervisor’s responsibility and in accordance with applicable traffic rules. Steerly is not liable for accidents, damage or traffic offences arising in connection with driving or other use of the Service in real traffic conditions, unless otherwise provided by mandatory law.

Route and location information in the Service is based on third-party map data. Steerly is not responsible for the accuracy, availability or updating of such data, nor for any errors or deficiencies in road or traffic data provided by third parties, except as otherwise provided by mandatory law.

Steerly gives no guarantee that use of the Service will result in the Learner achieving a particular outcome, such as passing a theory test or driving test.

Steerly is liable for damage caused by our negligence, but not for indirect damage, unless otherwise provided by mandatory consumer legislation. Steerly’s total liability, to the extent that it may be limited under mandatory consumer legislation, is limited to an amount corresponding to the fees you paid for the Service during the 6 months immediately preceding the occurrence of the damage.

Nothing in these Terms limits your rights under mandatory consumer legislation.

16.Complaints about defects

If you consider the Service to be defective, you have the right to make a complaint under consumer legislation. A complaint must be made within a reasonable time after you notice the defect. You can make a complaint by contacting us at info@steerly.se.

17.Force majeure

We cannot be held liable for delays or shortcomings caused by circumstances beyond our reasonable control, such as decisions by public authorities, war, strikes, a pandemic, power or network outages, or disruptions affecting subcontractors. We do our best to inform you of such events promptly and try to minimise their effects. If the Service cannot be provided for a continuous period of more than 30 days due to force majeure, you have the right to terminate the User Agreement with immediate effect. If you have already paid for a period that could not be used, you are entitled in such a case to a refund of the part of the fee corresponding to the remaining part of the fee for that period.

18.Assignment

Steerly reserves the right to assign the User Agreement to the extent that this does not diminish your rights under the law.

You may not assign the User Agreement without our prior approval.

19.Communication

Important information about the Service or the User Agreement may be communicated to you digitally at the email address or account in the Service that you have provided to Steerly. It is therefore important that you keep your contact details accurate and up to date.

20.Contact details

Steerly AB (company registration no. 559531-3312)

Postal address: Kungsängsgatan 35, 753 22 Uppsala

Email: info@steerly.se

Website: www.steerly.se

21.Applicable law and dispute resolution

The User Agreement is governed by Swedish law.

As a consumer, you are always entitled to the protection provided by mandatory consumer legislation in your home country. If you have a dispute with us, you can refer it to the Swedish National Board for Consumer Disputes (ARN) for review.

If a dispute needs to be heard by a court, it shall be decided by a Swedish court of general jurisdiction, without affecting your right to bring proceedings in the country where you are resident when such a right follows from mandatory law.